Through our new Customer Manager, you will not only notice a significant improvement in your account management capabilities, but also an improved process for completing your requests. The Customer Manager includes a complete redesign making it easier to access more of the commonly used account management features, and also offers new account management features to assist in managing your existing products. In the new Customer Manager you will also notice the customer support section has been completely overhauled to offer a significantly improved layout, as well as completely updated support material.

The New Customer Manager offers:

• Simplified navigation, with tabs to access the three main sections of the customer manager, is available on every page. Now you can easily manage your account without having to go “back” to a main menu page.
  
  
• Management options for related products are now grouped on the same page. Your domain names will appear on the same page as the hosting account that they are assigned to, making it easier to manage all aspects of your website from a single screen.
  
  
• Intelligent login management will take you directly to your billing area, your product details page, or to your products list depending on the status of your account. This makes it even easier to get to work as soon as you log in.
  
  
• Enhanced notifications automatically alert you if your credit card on file is expired, if you may have missed a recent email sent to you from Jumpline, and more. Now, you won’t have to worry about missing an important notice regarding the status of your website.
  
  
• Simplified billing and invoices gives you an easier to read bill, with detailed information about your charges and payments. Plus, updating your billing information is easier than before, which makes keeping your account up to date a snap.
  
  
• If you are a Jumpline.com power user with a large number of domains or hosting accounts, you’ll be glad to use our new product list which makes accessing accounts easier. Users with a single hosting account or a website and domain will not need to worry about clicking through a list of products – you’ll be taken directly to your primary account management screen.
  
  
• An updated support site with updated navigation features like live search results, easy to remember page URLs, and a new customer forum makes it easier to access support documentation when you need it. Plus, our new support request form and support history area give you a simplified way of managing your support tickets and communications with our support department.
  
  
• The customer manager now offers a simplified way to order additional domain names, product add-ons, and upgrade your accounts. Now, you can order a new domain name with just a few clicks, which lets you launch a new website faster than ever before.