Industry News

Apple Threatens Owner of iTunes Domain
By Ian Betteridge, ExtremeiPod

Apple has taken steps to take ownership of the iTunes.co.uk domain name from its current owner, with the company formally complaining to Nominet, the UK domain name registrar, that it is entitled to the domain.

According to a report on The Register, Apple has been attempting to claim the domain from its current owner, Benjamin Cohen, since November, when its solicitors began sending Cohen letters requesting that he turn over the domain to them. The site currently forwards to a music search engine at Cohen's CyberBritain site.

However, it appears that Apple may have little chance of gaining ownership of the domain without buying it from Cohen, as it was registered on 7 November 2000 – over a month before Apple applied for the trade mark on iTunes. Cohen claimed that he had no idea that Apple was intending to build an iTunes service at the time of his registration.

Although ownership of a trademark is not essential to being granted ownership of a web site, the fact that Cohen has been trading using the site since long before Apple's plans became clear means he is likely to win an appeal.

Must Reads from Jumpline.com Co-Founder, Marc Hardgrove

Three Brand Identity Myths That Will Bring Your Business Down
To begin, let’s define “Brand Identity,” which is the combination of consistent visual elements that are used in your marketing materials.

The ultimate tax shelter: Owning your own business
The No. 1 way to reduce your taxes with a smile is to convert your personal expenditures into allowable deductions. Turn yourself into a business owner and cut your taxes.
 
JUMPLINE.COM SURVEY
Tax Preparation: How do you plan on filing your taxes this year?
 
54.2 %   I will file online using one of the major online tax preparation companies.
 
8.5 %   I plan on printing the specific forms from the IRS's website and preparing them myself.
 
3.4 %   I plan on using 1040EZ over the phone.
 
33.9 %   I will take my taxes to a physical location and sit down with a tax preparation agent.
 

In our last survey we asked:
Do you plan on shopping Online this Hoilday Season?

Tech Tips & Tricks

Are you having problems sending mail?
Many internet providers have started blocking access to mail servers outside of their networks in an effort to prevent spam. If you can receive mail without any problems, but get "connection timed out" or "not responding" errors when trying to send, try using your ISP's outgoing mail server in your email client. Feel free to submit a support request from your Customer Manager at https://my.jumpline.com if you have any problems making this change.

Are you a techie and want to unleash the power of your Jumpline account?

We offer SSH access on our J2-VDS plan and above. Just use your favorite SSH client to connect to yourdomain.com using your main VDS username and password for instant access to the server's command line. From here, you can use UNIX commands to manage your files and run scripts or programs.

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CUSTOMER SPOTLIGHT
T.C. Luigi's Pizza
In this edition of TheLine, we interviewed Trudy Shenefield from T. C. Luigi's Pizza about her experience with moving a 'brick and mortar' business online, and using Jumpline's ColdFusion add-on to run their online ordering system.
more information...

Recent Improvements
In response to valuable customer feedback, we have dramatically changed and enhanced the functionality within your Customer Manager. One of the many new enhancements that were introduced was the ability to submit, track, append, and add attachments to your support tickets right through your Customer Manager. This enhancement enables you to monitor the status of your support tickets from the time they are opened until the time they are closed.
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Future Enhancements

Upon integration of this release into your Customer Managers in early summer, you will immediately realize the benefits of utilizing our interactive support system. This improved support system will make requesting support much easier, and will direct you to the answers of some of the most common issues reported by our customers on the topic that you request.
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